Frequently Asked Questions

Common questions and answers about ChapelWebsites.com. Can't find what you're looking for? Email [email protected].

Account & Billing

How much does ChapelWebsites.com cost?

Pricing: $100/month per church

What's Included:

Unlimited events and sermons
Custom theme with your colors
Online giving through Stripe
Hosting and maintenance
Security updates and backups
24/7 email support

No Additional Fees:

No setup fees
No per-user charges
No transaction fees from us (Stripe charges apply to donations)
No hidden costs

Is there a free trial?

Yes! You get a 90-day free trial when you sign up.

Trial Details:

Full access to all features
No credit card required
No commitment
Cancel anytime during trial with no charges

After Trial:

You'll receive email reminders before trial ends
Subscription automatically begins at $100/month after 90 days
Can cancel anytime before trial ends

How do I cancel my subscription?

To Cancel:

Email [email protected] with "Cancel Subscription"
Include your church name and slug
We'll confirm cancellation within 24 hours

What Happens:

Access continues until end of paid period
No refunds for partial months
Your data is deleted 30 days after cancellation
Can export your data before cancelling

Important: Cancellation is permanent. Your church website URL and all content will be deleted.

Can I get a refund?

Refund Policy:

No refunds for partial months
If charged in error, contact us immediately
Case-by-case consideration for extenuating circumstances

Best Practice: Cancel before your next billing date to avoid charges.

What payment methods do you accept?

Currently accepting:

Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards

Coming Soon:

ACH bank transfers
PayPal

Can we get a discount for multiple churches?

Multi-Church Discounts:

Contact [email protected] for volume pricing
Available for 5+ churches
Ideal for denominational groups or church networks

Technical Questions

What browsers do you support?

Fully Supported:

Chrome (latest version)
Firefox (latest version)
Safari (latest version)
Edge (latest version)

Mobile Browsers:

Safari on iOS
Chrome on Android
All major mobile browsers

Tip: Always use the latest browser version for best experience.

Is my church website mobile-friendly?

Yes! Every church website is fully responsive and mobile-optimized.

What This Means:

Looks great on phones, tablets, and computers
Automatic layout adjustment
Touch-friendly navigation
Fast loading on mobile networks
No separate mobile site needed

Statistics: Over 60% of visitors view church websites on mobile devices!

Do I need to know how to code?

Absolutely not! ChapelWebsites.com is designed for non-technical church staff.

What You Need:

Basic computer skills (like using email)
Ability to type and click
No coding knowledge required
No web design experience needed

We Handle:

All technical infrastructure
Hosting and servers
Security updates
Performance optimization
Mobile responsiveness

Can I use my own domain name?

Coming Soon! Custom domain support is on our roadmap.

Current URL: chapelwebsites.com/your-church-slug

Future: yourchurch.com (or any domain you own)

Timeline: Targeting Q3 2025 for custom domain feature

Workaround: You can link from your existing domain to your ChapelWebsites.com URL.

What happens to my data if I cancel?

Cancellation Process:

Your access continues until end of paid period
Your site goes offline immediately after that
Data is retained for 30 days for recovery
After 30 days, all data is permanently deleted

Before Cancelling:

Export any content you want to keep
Save copies of your hero image
Download event/sermon information
Email [email protected] if you need assistance

How do I export my data?

Current Process:

Email [email protected] requesting data export
We provide CSV files of your events, sermons, and settings
Typically delivered within 24 hours

Future Feature: Self-service export coming in 2025

What's Included:

All events with details
All sermons with descriptions
Church settings and information

Security & Privacy

Is my data secure?

Yes! We use bank-level security:

Encryption:

All data encrypted in transit (HTTPS/TLS)
Sensitive data encrypted at rest (AES-256-GCM)
Stripe API keys encrypted
Secure password hashing

Infrastructure:

Hosted on secure cloud servers
Regular security updates
Automated backups
DDoS protection

Privacy:

We never sell your data
No third-party advertising
Minimal data collection
GDPR compliant practices

How are passwords stored?

Secure Password Storage:

Passwords are hashed using bcrypt
We never store plain-text passwords
Even we can't see your password
Password reset available if forgotten

Your Responsibility:

Use strong, unique passwords
Don't share passwords
Change passwords if compromised
Use different passwords for different sites

Is Stripe giving secure?

Yes! Stripe is one of the most secure payment processors in the world.

Security Features:

PCI-DSS Level 1 compliant
Credit card numbers never stored by us
Encrypted payment processing
Fraud detection and prevention
Two-factor authentication available

Your Protection:

Your Stripe keys are encrypted
We never see card numbers
All transactions are monitored
Stripe handles all payment security

Learn more: Online Giving Security

Who can see my church's information?

Public Information (anyone can see):

Church name and description
Contact information (email, phone, address)
Events (upcoming only)
Sermons
Hero image
Public website content

Private Information (dashboard access only):

Stripe API keys (encrypted)
Giving reports (through Stripe)
Church settings and content management

Do you backup my data?

Yes! Automated backups run:

Daily full backups
Hourly incremental backups
30-day retention period
Encrypted backup storage
Stored in multiple locations

Data Recovery:

Contact [email protected] if you need restoration
Usually restored within 24 hours
Available during your subscription period

Features & Functionality

Can I have multiple churches on one account?

Yes! Your account can manage multiple churches.

How It Works:

Each church is separate ($100/month each)
Switch between churches easily
One login for all your churches

Perfect For:

Multi-site churches
Church planters
Denominational leaders
Consultants

Is there a member directory feature?

Coming Soon! Congregation member management is on our roadmap.

Planned Features (2025):

Member directory
Member profiles
Contact information management
Group organization
Member login portal

Can visitors register for events?

Coming Soon! Event registration is being developed.

Current Workaround:

Include registration link in event description
Link to external form (Google Forms, etc.)
Include email/phone for RSVPs

Planned Features:

Built-in registration forms
Attendance tracking
Automated confirmations
Check-in capabilities

Can I have a blog on my church website?

Coming Soon! Blog functionality is planned for late 2025.

Current Workaround:

Use sermons for teaching content
Events for announcements
External blog linked from your website

Planned Features:

Full blog platform
Multiple authors
Categories and tags
Comments (optional)
RSS feed

Does ChapelWebsites.com support multiple languages?

Not Yet. Currently English only.

Future Plans:

Spanish support targeted for 2025
Additional languages based on demand
Contact us if you need multi-language support

Can I sell items through my website?

Not Currently. E-commerce features aren't available yet.

Giving Is Available:

Online donations through Stripe
One-time gifts
(Recurring giving coming soon)

Future E-Commerce:

On our long-term roadmap
Would include books, resources, event tickets
Timeline TBD based on demand

Content Management

How many events can I create?

Unlimited! Create as many events as you need.

Best Practices:

Keep upcoming events relevant
Archive or delete very old past events
Organize with clear naming

How often should I update my website?

Recommended Update Schedule:

Weekly:

Add new sermon
Create next week's events
Review upcoming events

Monthly:

Update church description if needed
Review contact information
Add next month's events

Seasonally (Every 3 Months):

Update hero image
Review theme colors
Refresh description
Full settings audit

Can I schedule content to publish later?

Not Yet. All content publishes immediately when created.

Current Workaround:

Create content on the day you want it live
Set calendar reminders
Draft content elsewhere first

Coming Soon:

Scheduled publishing for events and sermons
Draft mode
Content calendar
Timeline: Q2 2025

What image formats are supported?

Supported Formats:

JPG/JPEG
PNG
WebP

Image Requirements:

Maximum file size: 5MB
Recommended dimensions: 1920x1080 pixels
Minimum dimensions: 1200x600 pixels

Tips:

Use high-quality images
Optimize file size before uploading
Test on mobile after uploading

Can I embed videos on my website?

Not Directly Yet. Full media upload is coming.

Current Workaround:

Upload to YouTube or Vimeo
Include link in sermon description
Embed code in description (basic HTML)

Coming Q2 2025:

Direct video upload
Audio upload for sermons
Embedded media players
Podcast RSS feed generation

Support

How do I get help?

Email Support:

Email: [email protected]
Available: 24/7
Response time: Within 24 hours (usually faster)

Documentation:

Complete guides for all features
Step-by-step instructions
Best practices and tips

Future Support Options:

Live chat (coming 2025)
Phone support (for urgent issues)
Video tutorials
Community forum

What if I have a technical problem?

For Technical Issues:

Check if others can access (server-wide issue?)
Try different browser
Clear cache and cookies
Try incognito/private mode
Email [email protected] with details

Include in Support Email:

Your church name and slug
What you were trying to do
What happened instead
Any error messages
Browser and device you're using

Do you offer phone support?

Not Currently. Email is the primary support channel.

Why Email:

Detailed explanations possible
Screenshots can be shared
Documentation of issues
Available 24/7

Future Plans:

Phone support for urgent issues
Scheduled training calls
Onboarding assistance

Can you help me set up my church?

Yes! We offer setup assistance:

Free Support:

Email guidance through setup
Documentation and guides
Answers to specific questions

Premium Setup (Future):

One-on-one onboarding call
Guided setup process
Content strategy consultation
Contact us for pricing

Is training available?

Self-Service Training:

Complete documentation (you're reading it!)
Step-by-step guides
Best practices

Coming Soon:

Video tutorials
Webinar training sessions

Custom Training:

Contact [email protected] for personalized onboarding help
Pricing varies based on needs

Comparisons

How is ChapelWebsites.com different from other church website builders?

Our Unique Approach:

Simplicity:

No overwhelming feature bloat
Focus on what churches actually need
Easy for non-technical users

Direct Giving:

You use YOUR Stripe account
We never take a cut of donations
You keep 100% (minus Stripe fees)
Full control over your funds

Affordability:

$100/month flat rate
No per-user fees
No transaction fees from us
90-day free trial

Church-Specific:

Built specifically for churches
Not adapted from general website builder
Features churches actually use
Understanding of church needs

Can I migrate from another church website platform?

Yes! We can help with migration.

Migration Process:

Sign up for ChapelWebsites.com
Manually recreate key content (or email for help)
Import events and sermons
Upload hero image
Customize theme

We Can Help:

Email [email protected]
Provide your current website URL
We'll guide you through migration

What's Easy to Migrate:

Church information
Events (copy and paste)
Sermons (copy and paste)
Images

What Takes Time:

Large sermon archives
Many upcoming events
Custom design elements

Do you integrate with church management software?

Not Yet. Integrations are planned for future development.

Future Integration Plans:

Planning Center
Church Community Builder
Realm
Breeze
Others based on demand

Timeline: Integrations targeted for late 2025

Troubleshooting

I forgot my password. How do I reset it?

Password Reset:

Go to chapelwebsites.com/login
Click "Forgot password?"
Enter your email address
Check email for reset link
Click link and create new password

Not Receiving Email?:

Check spam/junk folder
Wait 10-15 minutes
Verify email address is correct
Try again or contact support

My website isn't showing my changes.

Common Causes & Solutions:

Browser Cache:

Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
Clear browser cache
Try incognito/private mode

Forgot to Save:

Return to dashboard
Make sure you clicked "Save" button
Check if changes are in dashboard

Different Church:

Verify you're editing the correct church
Check church switcher in dashboard

Still Not Working:

Wait 5-10 minutes
Email [email protected]

I can't log in to my account.

Troubleshooting Steps:

Verify Credentials:

Correct email address?
Caps Lock off for password?
Try password reset

Browser Issues:

Try different browser
Clear cookies
Disable browser extensions

Account Issues:

Is your account suspended? (rare)
Contact support for help

I accidentally deleted something important.

Don't Panic! Contact support immediately:

Email [email protected]
Include what was deleted and when
We may be able to restore from backup
Best if contacted within 24 hours

Future Feature: Trash/recycle bin for deleted content (coming 2025)

Still Have Questions?

Can't find your answer? We're here to help!

Email: [email protected] Response Time: Within 24 hours Available: 24/7 via email

When Contacting Support:

Be specific about your question
Include your church name/slug
Attach screenshots if helpful
Let us know if it's urgent

Thank you for choosing ChapelWebsites.com! We're honored to serve your church.